wommp

I'm amazed at the number of businesses I phone who are too busy trying to run their establishment to talk to a customer. Apparently a customer in the flesh is better than one on the wire. Don't we all use the same currency?

They don't realize that when people inquire about hours or specials, they do it because they want to know when the store is open and what the deals are so they can det'm when to shop. It's amazing how short sighted some people are. A point of sale doesn't just occur when someone walks in the door, but every interaction that business has with a customer - that is what sets the great companies apart, and will ultimately determine which ones survive in the new economy.

Back to the phones...